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Privacy Policy
Who We Are
We are Jeanhastrop Ltd, an integrated, digitally native Public Relations agency based in the UK. We partner with brands, organisations, and changemakers to shape perception and build reputations.
Contact us at: Email: communications@jeanhastrop.co.uk
What Information We Collect
We collect and use the following types of personal information depending on how you interact with us:
a) For providing and improving services:
- Name, contact details
- Pronoun preferences
- Occupation
- Payment and transaction data
- Website and usage data
- Audio/video recordings (for case studies, testimonials, interviews) - Feedback, compliments or complaints
b) For client account operations:
- Email and postal address
- Marketing preferences
- Technical information (browser type, IP address, device info)
c) Special category data (used only where necessary and with extra safeguards):
- Racial or ethnic origin
- Religious or philosophical beliefs
- Political opinions or trade union membership
- Health or sexual orientation (only with consent)
d) For recruitment purposes:
- CV, employment and education history
- Identity and right-to-work documentation
- Criminal records (if applicable)
How We Use Your Information
We only process your personal data where we have a valid legal basis, such as:
- Consent - when you opt in (e.g. email marketing or cookies)
- Contract - to fulfil or prepare for a service agreement
- Legal obligation - for compliance (e.g. invoicing, employment law)
- Legitimate interest - to operate and grow our agency in a way that respects your rights
- Vital interest - in urgent situations where your safety or wellbeing is at risk
Cookies Policy
Our website uses cookies to enhance your browsing experience, improve performance, and help us understand visitor behaviour.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help remember preferences, enable functionality, and collect analytics.
Policy Types of cookies we use:
- Essential Cookies - Required for core site functionality (e.g., navigation, access to secure areas)
- Analytics Cookies - Help us understand how visitors interact with the site (e.g., page visits, bounce rates)
- Functionality Cookies - Store your preferences (e.g., language settings)
- Marketing Cookies - May be used to deliver targeted ads (if applicable)
Managing your cookies
When you first visit our website, you'll be asked to accept or reject optional cookies. You can change your preferences at any time via your browser settings or the website's cookie banner.
Learn more about cookies at www.allaboutcookies.org.
Who We Share Your Data With
We may share your personal data with:
- Legal or regulatory authorities
- Professional advisors (e.g., lawyers, accountants)
- Trusted service providers under confidentiality agreements
- Subcontractors or consultants acting on our behalf
We do not sell your personal data or share it for unrelated marketing
We keep your personal data only for as long as necessary. This depends on the purpose, applicable legal or contractual requirements, and your rights.
For details about specific retention periods, please contact: communications@jeanhastrop.co.uk
How Long We Keep Your Information
Under UK GDPR, you have rights including:
- Access - See what personal data we hold about you
- Correction - Fix incorrect or incomplete data
- Erasure - Request deletion of your data
- Restriction - Limit how your data is used
- Objection - Object to certain types of use
- Portability - Ask for your data to be transferred elsewhere
- Withdraw consent - Where processing is based on your consent
To exercise your rights, email: communications@jeanhastrop.co.uk.
We aim to respond within one month.
Your Rights
If you are concerned about how we handle your personal data:
- Please contact us directly first: communications@jeanhastrop.co.uk
- If unresolved, you can complain to the Information Commissioner's Office (ICO):
ICO Contact Details: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Phone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
How to Complain
This policy may be updated occasionally. Please review it periodically to stay informed about how we protect your data.